Privacy Policy

Privacy Policy

Effective Date: [01-02-2025]

Builderbuddy Builtech Solution Private Limited (“Company”), a company incorporated under the Companies Act, 2013, operates under the brand name "MistryKart." This Privacy Policy outlines the Company’s policies and procedures regarding the collection, use, disclosure, and protection of your information when you use our platform, comprising the website, mobile application, and associated services (collectively referred to as the “Platform”). By using the Platform, you agree to the terms of this Privacy Policy.

This Privacy Policy is an electronic record under the Information Technology Act, 2000, and the rules made thereunder. It does not require a physical or digital signature and has been published in compliance with the provisions of the Act. Please read this Privacy Policy carefully before using the Platform or registering an account.

1. Collection of Information

We collect various types of information to provide and improve our services. This includes:

a. Personal Information

You may voluntarily provide us with the following information when you register on the Platform or avail services:

  • Full Name
  • Mobile Number
  • Email Address
  • Address details
  • Proof of identity (e.g., PAN, passport, driving license, voter ID)
  • Payment details (e.g., credit/debit card numbers, UPI IDs)

b. Sensitive Personal Information

Sensitive Personal Information includes, but is not limited to:

  • Passwords
  • Financial information (e.g., bank account details, credit/debit card numbers)
  • Medical records and history
  • Biometric data
  • Any details relating to the above as defined under applicable laws

c. Non-Personal Information

We collect information that does not directly identify you, such as:

  • IP Address
  • Browser type and version
  • Operating system
  • Device type and usage data (e.g., time spent on pages, click activities)

d. Location-Based Information

If you enable location tracking on your device, we may collect precise location data to provide location-based services. You may withdraw consent by disabling location tracking in your device settings.

e. Transactional Information

Details about your transactions on the Platform, such as order history, payment status, and preferences.

2. Use of Information

The information collected is used for the following purposes:

  1. To provide and improve the services requested by you.
  2. To process payments and deliver orders.
  3. To personalize the user experience, including tailored recommendations and marketing.
  4. To address user inquiries and provide customer support.
  5. To analyze usage trends and enhance the Platform’s functionality.
  6. To ensure the security and integrity of the Platform.
  7. To comply with legal obligations and resolve disputes.

3. Sharing of Information

We do not sell your personal information. However, we may share your data under the following circumstances:

a. Service Providers

We may share information with trusted third parties who assist in providing services, such as payment gateways, delivery partners, and IT service providers. These entities are bound by confidentiality agreements and are prohibited from using your data for unauthorized purposes.

b. Legal Compliance

We may disclose your information to comply with applicable laws, respond to legal requests, or protect the rights and safety of the Company and its users.

c. Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

d. With Your Consent

We will share your data with third parties only when you explicitly authorize us to do so.

4. Cookies and Tracking Technologies

The Platform uses cookies and similar technologies to enhance user experience and track website usage. You can modify your cookie preferences through browser settings. However, disabling cookies may impact the functionality of certain services.

5. Data Security

We employ advanced security measures to safeguard your information, including encryption, secure payment gateways, and restricted access to sensitive data. While we strive to protect your data, no security system is entirely foolproof, and we cannot guarantee absolute security.

6. Retention of Information

We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Upon request, we will delete or anonymize your personal data, subject to applicable laws.

7. Your Rights

As a user, you have the right to:

  1. Access: Request a copy of your personal data.
  2. Correction: Rectify inaccuracies in your data.
  3. Deletion: Request the deletion of your information, subject to legal obligations.
  4. Portability: Obtain a structured copy of your data.
  5. Opt-Out: Withdraw consent or unsubscribe from marketing communications.

You may exercise these rights by contacting us at support@mistrykart.com 

8. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their policies before providing any personal data.

9. Children’s Privacy

The Platform is not intended for children under the age of 18. We do not knowingly collect information from minors. If you believe a child has provided us with personal information, please contact us for immediate deletion.

10. Grievance Officer

In compliance with the Information Technology Act, 2000, and applicable rules, the Company has appointed a Grievance Officer to address any concerns related to this Privacy Policy:

Email: grievanceofficer@mistrykart.com

11. Updates to this Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on the Platform, and the "Effective Date" will be updated accordingly. Continued use of the Platform constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Builderbuddy Builtech Solution Private Limited
Brand Name: MistryKart
B-5/285, Ground Floor, B Block, Yamuna Vihar, North East Delhi-110053
support@mistrykart.com
011-43009635

Thank you for trusting MistryKart. Your privacy is our priority.